Zerocium

All-in-one team inbox

A user-friendly query management tool that Facebook, WhatsApp, Instagram, WebChat, Viber, Telegram, Email and Ticketing System into your customer service platform

Facebook

Interact with your audience on Facebook using Zerocium. Manage customer queries with automated responses.

Empower your team to talk to your customers through WhatsApp.

Instagram

Interact with your audience on Instagram using Zerocium. Manage customer queries with automated responses.

WebChat

WebChat drives higher engagement, more transactions, and better business outcomes with the most feature-rich and flexible chat platform embedded in your website.

Viber

Empower your team to talk to your customers through Viber.

Send a telegram with fast, guaranteed delivery. Telegram messages are heavily encrypted.

Email

Resolve emails faster and better.Always know which customer still wait for an answer.

Ticketing System

We believe in helping you Make. Happy. Customers. Easily scale and streamline your customer service and drastically improve your customer’s experience.

Customer query management tool for ambitious teams

Be where your customers are and build relationships that last.

Zerocium Features

Powerful features that help you answer customer queries faster and better

Case management

Know exactly which customer is waiting for a reply to a query and which co-worker is getting things done.

Multi channel support

Connect WhatsApp, Viber, E-mail to the multichannel inbox.

Groups & teams

Managers or team leads can easily create teams of employees with different skills and responsibilities.

Reports

View various standard reports including response times, agent activity and conversation handling times.

Powerful Analytics

From our powerful analytics dashboard find out what about customers are complaining most.

Employees Performance

Check hourly, daily, weekly and monthly performance of employees assigning to a project easily from our dashboard.