Zerocium is committed to protect your privacy. The aim of this Privacy Policy is to explain how Zerocium(”We”) collects and processes personal data in connection with our business, including through your use of our website at (https://zerocium.com) (“Website”) and our Services.
This Policy explains Zerocium’ approach to any Personal Data that we might collect from you, or which we have obtained about you from a third party, and the purposes for which we process your Personal Data in our capacity as a Controller (i.e. when Zerocium determines the purposes and means of the processing of personal data). It also describes your rights in respect of our processing of your Personal Data.
This Policy does not apply to the following information:
The term “Zerocium” or “us” or “we” or “our” refers to the solution Zerocium.
The term “you” refers to a natural person (an individual) whose personal data Zerocium collects and processes.
The term “controller” means the natural or legal person which determines the purposes and means of the data processing and is responsible for processing such data in a manner consistent with the Applicable Data Protection Law.
The term “processor“ means a natural or legal person who processes personal data on behalf of the controller.
The term “Services” means Zerocium omni-channel customer query management product and services.
The term “personal data” means any information about you by which you can be identified, directly or indirectly.
We collect and process Personal Data about the following people:
Website visitors: If you browse our Website or contact us via our Website (Contact Us) we will collect and process your Personal Data in connection with your interaction with us and our Website.
Users of our Services: If you use our Services, whether it is through our Website or our Mobile Applications, we will process your Personal Data for certain data analytics purposes and in order to offer, deliver and improve our Services.
Visitors to our Offices: If you attend our office, we may process Personal Data about you that you volunteer in connection with your visit and any enquiries you make. For example, you may volunteer Personal Data when signing in as a guest. CCTV footage may also be collected for security purposes.
Recipients of marketing communications from us: If you are a potential lead or existing customer, we may process Personal Data about you in order to send you marketing communications.
Event attendees: If you register for, attend or take part in our events, webinars or contests hosted by us we will process Personal Data about you in connection with your attendance at the event. For example, we may ask you to complete a registration or feedback form, or other documents relating to the event.
Personnel that work for our Customers, partners and suppliers (including subcontractors and personnel who work for us as freelancers or contractors). If you (or your organization) are:
we may collect and process your Personal Data in connection with our provision of those Services to you, our receipt of those Services from you and/or our partnership. This may include Personal Data included in any email or telephone communications or recorded on any document relating to an order for the Services.
Job applicants: If you apply for a job with us, whether through our Website or otherwise, we will collect and process your Personal Data in connection with your application.
Personal data, or personal information means any information about an individual from which that person can be identified.
We may collect, use, store and transfer the following personal information about you:
We also collect, use and share Aggregated Data, such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this website privacy policy.
You are under no obligation to provide any such information, however, where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter with you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
What data we collect:
We collect customer’s account data, which is data that relates to the customer’s relationship with Zerocium.
If you sign up for our Services, in order to create a customer’s “account” we ask for your name, contact details (e.g., phone number, email address, country), and certain related information such as your company’s name, industry and your business role, as well as your login details (e.g., username and password, or API key).
We also collect names, contact details and login details of customer’s personnel or any other individual authorized by the customer to log into and utilize our Services connected with the customer’s account (a “user” of the customer’s account).
Within the customer’s account we also collect billing information (such as billing address, information on whether the customer is a legal entity or an individual, prepaid or postpaid subscriber, and further information if we are legally required to, and depending on each country’s legislation).
When doing business with legal persons, we may collect personal data (such as name, business contact details, position in the company) related to their representatives and other personnel that will be our contact points.
How and why do we collect data and what legal basis and how do we use it:
If you are our customer as an individual, we obtain this data directly from you. If your organization is our customer, we may obtain your personal data either directly from you or via your organization.
We collect and use collected data for agreement signing and agreement administration purposes, to create your account and enable you to access and use our Services, to keep your account secure, to provide you with customer care and technical support, to share relevant information about our products and services and to exercise our rights and fulfill our obligations arising from the business relationship that we may have with you or with your organization.
What data we collect:
We may collect your name and basic contact and business information such as your email address, phone number, country, company, industry, and business role or job title. We will also collect any other information you choose to provide us, depending on the nature of our communication.
We may also collect your information directly from you when you register on our website to learn more about our business and services, start chatting with us via our chat channel, take steps to enter into a business relationship with us, submit Startup or Shift Sponsor/Partner application form and when you provide us your contact information when requesting further information.
How and why do we collect data and on which legal basis and how do we use it:
We may collect this information directly from you through our “Contact Sales” or other forms available on our website. After submitting your details, we will send you an email to confirm that our sales team will contact you.
We collect this information to contact you, answer your questions, and find out if you or your organization are interested in further cooperation with us.
We use your personal data to provide you with the requested information about our products and services and to see if you are interested in using them, or if we can benefit from using your products and services, as well as to provide you with all the necessary information and support required to ensure the mutually beneficial and satisfying cooperation if you become our customer or supplier. Any further processing of your personal data will be based on the business relationship established with you or your organization and on the lawful processing ground.
Such activities represent our legitimate interest.
If there will be a mutual interest in entering into an agreement, we will process your personal data within the presales and purchasing process to ensure adequate technical and administrative support (tender procedures, negotiating, and concluding agreements), and it is our legitimate interest to conduct this process properly. If you personally are our contractual counterpart (as an individual), we process your data because it is necessary for the performance of a contract or in order to take steps, at your request, prior to entering into a contract.
What data we collect:
contact information such as name, e-mail address, mailing address, or phone number, information about your business, such as company name, company size, business type.
How and why do we collect data and on what legal basis and how do we use it:
When you visit or register our publicly accessible community forums and blogs or submit any forms on our Site, you should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
it is in our legitimate interest to use any Personal Data that you provide to us to ensure that we provide the relevant Services in an effective way. Also to process your request or query in an effective way.
In any case, if you no longer wish to be contacted by our sales or procurement team, you can always object by sending an email to hello@zerocium.com.
What data we collect:
We collect your name and email address.
How and why do we collect data and on what legal basis and how do we use it:
We collect this information directly from you if you subscribe to receive our newsletters, blogs or our other email marketing communication by which we provide the information about our business and services. This data is collected through the webforms available on our website.
We use your name, email address, job title; and organization that you represent, social media handle and details of any marketing preferences that you have communicated to us to send you (or the organization you represent) marketing communications by post and/or email. Our marketing will include press releases and information about us, our Website and our Services, any events we may hold and any offers or promotions we offer from time to time.
What data we collect:
We collect your first and last name, contact information (email address and telephone number) and location/place of residence as well as information about your education, previous work experience, and any other information you choose to share with us in your resume (CV) or application when expressing interest in joining our team.
How and why do we collect data and on what legal basis and how do we use it:
When you apply for an open position by either populating the application form, by email or by hard copy and whether submitted directly by you or by a third-party recruitment agency on your behalf, we will use such data to evaluate you for the open position that you have applied for or any position that we consider you suitable for at the time you submit your resume or at any later date. For the purposes of evaluating you for an open position, you understand that we may internally rate you based on parts of your resume and your information.
When submitting your resume, you will be asked to provide us your consent to store and process your personal data for recruitment purposes for the period of time specified in the consent form.
If you do not submit your resume directly into our recruitment software (e.g. when you send it to a staff member who is your referee, when we receive it from a recruitment agency, or we find your professional details on business networking sites you use), we will send you an email with a link to our recruitment software and you will be asked to provide us your consent to keep your personal data for recruitment purposes. In such cases, we collect your personal data and contact you with an email based on our legitimate interest, in order to find potential job candidates. However, we need your consent for any further processing of your personal data. If you do not provide us with the consent within thirty days following the receipt of the email, we will erase your personal data from our database.
What data we collect:
This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our Websites (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data.
How and why do we collect data and on what legal basis and how do we use it:
We use commonly used tools to automatically collect information that may contain Personal Data from your computer or mobile device as you visit our Websites, use our application or in general use our Services. a) Cookies and Similar Technologies. We and our third party advertising partners use cookies, web beacons, pixel tags and similar technologies (which we generically refer to as ‘cookies’) to collect data from the devices that you use to access our Website.
You can log in to our Websites using sign-in services such as Google, Facebook Connect and LinkedIn. These services will authenticate your identity and provide you the option to share certain Personal Data with us such as your name and
email address. Services like Google, Facebook Connect, Twitter, LinkedIn give you the option to post information about your activities on our Websites to your profile page and to share information with others within your network.
Data collected via these cookies are used for the purposes of:
analyzing trends;
administering the Website;
to count users who have visited our Site and collect other types of information including insights about visitors’ browsing habits on the Websites;
gathering demographic information about our user base as a whole;
to learn what parts of our Website are most popular and what kind of features and functionalities our visitors like to see;
to help us understand the type of marketing content that is most likely to appeal to our visitors and Customers; and
to help us with the selection of future product and service lines, website design and to remember your preferences.
Where your data is collected through the use of non-essential cookies, we rely on consent to collect your personal data and for the onward processing purpose.
We maintain reasonable security procedures and technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, disclosure, alteration, or use.
In addition, all our employees and data processors (i.e. those who process your Personal Data on our behalf) are obliged to respect the confidentiality of the Personal Data of all users of our Website and those who purchase our Services. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Data.
Under the Applicable Data Protection Law you have rights we need to make you aware of.
Where permitted by the Applicable Data Protection Law, you have the right to:
You can exercise these rights within limits stipulated by the Applicable Data Protection Law.
If you have any questions on how we use your personal data or if you wish to exercise a certain right or resolve a complaint regarding the processing of your personal data, you can contact us by sending an email to the following email address: hello@zerocium.com.
We will retain Personal Data only as long as is necessary for the purposes for which it is collected, as set out in this Policy. We will also retain it as necessary to comply with our legal obligations, for legal and litigation purposes, to maintain accurate financial and other records, deal with complaints, and enforce our agreements.
Generally, in respect of Personal Data that we process in connection with the supply of our Services, we may retain your Personal Data for up to six years from the date of supply of the relevant Services and in compliance with our data protection obligations. We may then destroy such files without further notice or liability.
Regarding your personal data that is not subject to your consent, we will process it for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer period for the processing of such personal data is required or permitted by law.
Children under 16 cannot use our products and services as our customers. If we learn or are notified that it is the case, we will immediately take reasonable steps to delete that information from our records as quickly as possible. If you consider a child under 16 is using our products or services as a customer, please contact us at hello@zerocium.com.
If you have questions or complaints regarding this Policy or about the Zerocium’s privacy practices, please contact us by email at: hello@zerocium.com